We have adopted the Canadian Anti-Spamming Legislation (CASL) which defines how we use your Personal Information. CASL is available on the CTRC website online at: https://crtc.gc.ca/eng/internet/anti.htm
What is Personal Information and why do we collect it?
Personal Information is defined as data that identifies a user as an individual. This can include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by telephone, email, through our website’s tracking cookies and/or our app (Price Sensitivity Analysis).
We collect users’ Personal Information for the primary purpose of providing our services and/or marketing initiatives aimed at our users to enhance their experience with our products and services. You may unsubscribe from our mailing/marketing lists at any time by contacting us in a written email.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. We do not have third party cookies on our website or app.
Disclosure of Personal Information
Your Personal Information may be disclosed only in circumstances where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing by email.
Ratio Marketing Inc. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.
Unit 122, 1811 – 4th St. SW